Interco Consumer Return Policy

This Consumer Return Policy applies to all customers purchasing Interco tires directly from Interco or through authorized dealers. This policy works together with the Interco Receiving & Inspection Policy and the Interco Limited Warranty Policy, and each policy should be reviewed to understand eligibility for returns, replacements, or warranty consideration.

1. Returns for Shipping or Delivery Issues

Shipping-related concerns are not warranty issues and must be handled under the Interco Receiving & Inspection Policy.

Customers have 48 hours from the carrier’s recorded delivery time to report:

  • Wrong product received
  • Missing items
  • Visible shipping damage
  • Quantity discrepancies
  • Any other delivery-related issue

To qualify for a return or replacement of a shipping issue:

  • Tires must remain unmounted, unused, and in the condition delivered.
  • Claims received after 48 hours are not eligible for return or replacement and will not be reviewed as warranty claims.

If the 48-hour inspection window is not met, the shipment is considered accepted as delivered.

2. Returns for Non-Warranty Reasons

Interco does not accept consumer returns due to:

  • Change of mind
  • Wrong size purchased
  • Ordering errors by the customer
  • Fitment issues
  • Cosmetic concerns after the 48-hour inspection window
  • Tires that have been mounted, used, altered, or damaged

Because tires become non-resalable once mounted, all sales are final unless the return falls under:

  • The Receiving & Inspection Policy, or
  • The Interco Limited Warranty Policy
  • No exceptions will be made for mounted or used tires.

3. Returns Related to Warranty

Manufacturing defects are handled exclusively under the Interco Limited Warranty Policy, not this Return Policy.

  • The issue must fall under a legitimate manufacturing defect
  • Tires must be used for their intended purpose
  • Proof of purchase is required
  • All documentation listed in the Warranty Policy must be submitted

3. Returns Related to Warranty (continued)

Competition/Sticky tires do not carry a manufacturer’s warranty and are not returnable for defect consideration.

4. Return Shipping Responsibilities

Unless the return is due to an Interco shipping error reported within the 48-hour window:

  • The customer is responsible for all freight costs associated with returning tires
  • Interco does not cover mounting, balancing, installation, or removal fees
  • Any service charges are the responsibility of the customer

Tires damaged during return shipping may be refused or deemed ineligible.

5. Return Authorization Requirement (RA Number)

All consumer returns require a Return Authorization (RA) number issued by Interco.

  • Unauthorized returns may be refused
  • RA numbers must be clearly marked on the return shipment
  • RA approval does not guarantee eligibility; all tires are subject to final inspection

6. Condition Requirements for Accepted Returns

For any return to be considered, tires must:

  • Be unmounted and unused
  • Be free of damage, dirt, or alterations
  • Match the DOT and item information submitted for approval

Interco reserves the right to refuse any tire that does not meet these conditions.

7. Final Determination

Interco reserves the right to make the final decision on any consumer return, based on:

  • Submitted documentation
  • Compliance with this policy
  • Physical inspection of the tire

8. Related Policies

This policy works in conjunction with:

  • Receiving & Inspection Policy (48-hour reporting requirement)
  • Interco Limited Warranty Policy (defect evaluation)
  • Dealer/Distributor Inventory Return Policy (for authorized resellers only)

Consumers should review all applicable policies before submitting a return request. 

For further information and help with a return, please contact Interco Tire Corporation.

Updated 12-2-2025